Troubleshooting

MT5 not connected

1. Confirm MT5 is open and logged in on the same PC
2. Restart MT5, then restart Locimens
3. Check Windows firewall did not block Python/MT5 components

Agent will not start

1. Verify marketplace license in Accounts → purchased products
2. Open agent logs from Agents → Plugins → Logs
3. Ensure the MCP port is not used by another process
4. Reinstall the plugin from marketplace if files are corrupted

LLM / model errors

1. Ollama: confirm ollama serve is running and the model is pulled
2. OpenRouter: verify API key and billing credits
3. Try a smaller model to rule out VRAM limits

Telegram bot not responding

1. Re-check bot token and chat ID in Settings → Telegram
2. Ensure Locimens desktop app is running (bot polls through local bridge)
3. Send /start again after saving settings

Still stuck? Email [email protected] with your plan, Windows version, and a screenshot of agent logs (no API keys).